Shipping Details

SHIPPING AND DELIVERY

FREE SHIPPING is available for all deliveries to the Jabodetabek area.

Deliveries made to other areas are subject to additional delivery charges. For all shipment outside Jabodetabek area, our consultants will be in touch with you to make the arrangements and calculate the charges.

DELIVERY DATE

Once your order is confirmed Our Interior project consultants will contact you to arrange the delivery and set the delivery date. In stock items are ready to ship within 7 days. For expedited delivery or special request such as gift wrapping and card you may contact us at +62 21 719 6360.

Note: All purchased goods items must be delivered within 1 month from the date of purchase. All sale items must be delivered within 15 days from the date of purchase. All indent items must be delivered within 1 month of the agreed upon delivery date at the time of sale.

Upon passing the delivery date for stock or indent items, a storage fee will be charged in the amount of Rp. 230,000 per cubic meter for the first day, and a rate of Rp. 16,000 per cubic meter for each subsequent day.

After 3 months of not taking delivery, as the warehouse is not a safe location to maintain the quality standard of the goods, Moie (PT. Suburmandiri Sejahtera) will no longer be responsible for damage and quality issues pertaining to the goods ordered.

The delivery date may only be revised by the customer for indent orders under the following conditions:

(1) Customer has communicated in writing to the sales person for a request to change the delivery date before production of the items has started.

(2) The sales person has given written confirmation to the customer that the new delivery date is approved.

DELIVERY TERMS FOR IN-STOCK AND PRE-ORDER ITEMS

All orders can only be delivered after receiving full payment. Customers must give MOIE at least 1 week notice to arrange deliveries. While every care will be taken to meet the delivery schedule, MOIE is not responsible for any delays incurred due to circumstances that are beyond its control such as change in shipments and customs clearance regulations.

INSTALLATION

MOIE is not responsible to makes sure that the goods purchased can fit into their intended location and that all goods can be brought up by lift. Goods that need to be brought up more than 2 flights of stairs will incur an additional charge Rp. 500,000 per floor. For systems installation (wardrobes and kitchens), if the site is not ready at the time of order confirmation, customer contractor is responsible to make sure site is constructed based on system measurements. Any additional costs (including storage fees) incurred due to differences in construction quality or dimensions will be borne by customer.